Award Winning Online Boutique - Theo Paphitis #SBS Small Business Winners 2021 - Acquisition Winners - Best U.K Online Assorted Gifts Retailer 2020. *PLEASE NOTE WE ONLY CURRENTLY SHIP OUR PERSONALISED ITEMS WITHIN THE UK*

FAQs

Is postage per item or total order ?
Postage is per order not per item.
How long will my order take to arrive?
    Please see our delivery times under the "About Us" tab.
    Do I need to have an account to place an order?
      No but its a great perk to sign up to our Rewards Programme. Simply click the Rewards Programme link on our homepage.
      Who delivers my order/s ?
        We use various couriers, inc - Royal Mail, DPD, Hermes & Yodel

        Can I cancel my order?
          Yes you can, you must notify us immediately via email or our live chat. 
          
          Do you offer free delivery if I spend a certain amount?
            Yes, to qualify for free delivery you order must be over £100
            I’ve deleted my gift card code can it be re-sent?

              Yes pop us a email & we will re send you your code.

              Are the branded items real & genuine?

                All of our branded items are 100% real & authentic, we use only the best sourced suppliers.

                Can I return a personalised item ?

                If the item is faulty or has defect then yes, if you are wanting to return the item due to not wanting the item anymore then no as this item is personalised to you.

                Why are my wax melts frosty ?

                We use 100% Soy Wax & it’s common for them to frost from time to time when using Soy Wax.

                Why does the liquid separate in my spray bottle ?

                 This is due to the water & oil used in each bottle, this is a common occurrence due to the natural ingredients we use. 

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